Refund policy
Last updated: September 2, 2025
Division 7 Supply is committed to fair and transparent return and cancellation practices. The terms below explain when cancellations or returns are accepted and how costs are handled.
Order Cancellations (Before Shipment)
Orders may be canceled at no cost if the cancellation request is received before the order has shipped and while it is still in processing or handling.
A full refund will be issued to the original method of payment.
Returns Due to Our Error
If your order arrives late, damaged, missing items, or incorrect due to an error by Division 7 Supply, we will take full responsibility.
In these cases:
- Return shipping will be arranged at no cost to the customer
- A full refund or replacement will be issued once the issue is confirmed
Customer-Initiated Returns (After Successful Delivery)
If an order is delivered correctly and the customer chooses to return the item for reasons other than defect or shipping error, the return is considered customer-initiated.
In these cases:
- Return shipping costs are the responsibility of the customer
- A 15% restocking fee will be deducted from the refund
- Original shipping charges are non-refundable
All customer-initiated returns require prior written authorization. Please contact us here to begin a return request.
Return Conditions
- Return requests must be made within 30 calendar days of delivery
- All returned items are subject to inspection by Division 7 Supply
- Refunds will not be issued for items that are damaged, altered, or unsaleable
Refund Processing
Approved refunds are issued to the original method of payment.
Please allow 5–7 business days for the refund to appear after processing.